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Terms and Conditions

THIS SUPPLIER AGREEMENT is entered into BETWEEN

1. (“You”); the user of this online account

2. Gameplan Technology Ltd t/a Ryde with registered company number 11175220 having its registered office at Epworth House, 25 City Road, London, England, EC1Y 1AA (“Ryde” or “we”).

BACKGROUND

A. You are  an  independent  supplier  in  business  on  your  own  account  who  wishes  to  arrange  the provision  of  delivery  services  to  Ryde  subject  to  the  terms  and  conditions  below.

B. You will  have  the  freedom  to  choose  whether  and  if  so  when  and  where  you  wish  to  arrange  the provision  of  services  to  Ryde.    Ryde  wishes  to  offer  you  a  choice,  at  all  times,  over  your  status when  providing  or  arranging  the  provision  of  services  and  you  may  elect  when  logging  into  the App  whether  you  wish  to  work  as  a  self-employed  worker  courier  or  as  a  self-employed  contractor courier  (your  “Status”)  as  provided  for  below.  Nothing  in  this  agreement  shall  be  deemed  to  create an  employment  relationship  between  you  and  us.

C. You are  free  to  supply  the  Services  through  someone  else  engaged  by  you  in  accordance  with clause  6.  In  this  Agreement  (and  save  for  clause  1,  2.1,  3,  6  or  where  expressly  stated otherwise),  “you”  means  either  you  or  any  third  party  engaged  by  you.

TERMS OF AGREEMENT:

1. TERM OF SUPPLIER AGREEMENT

1.1. This  Agreement  commences  on  the  date  set  out  above  and  will  continue  until  it  is terminated  by  either  party.

1.2. You  may  terminate  this  Agreement  at  any  time  and  for  any  reason  by  giving  Ryde immediate  notice  in  writing.

1.3. Ryde  may  terminate  this  Agreement  at  any  time  and  for  any  reason  by  giving  you  one week’s  notice  in  writing.

1.4. Ryde  reserves  the  right  to  terminate  this  Agreement  with  immediate  effect  in  the  event  of any  breach  of  any  obligation  owed  by  you  (including  for  the  avoidance  of  doubt  where such  breach  is  caused  by  any  substitute  engaged  by  you).

2. SERVICES

2.1. Ryde  authorises  you  to  arrange  the  provision  of  Services  from  time  to  time  on  the  terms set  out  in  this  Agreement.    “Services”  means  the  collection  of  food,  drinks  and/or  other items  (“Order  Items”)  from  pick-up  locations  notified  to  you  through  the  driver  app  (“App”) and  the  delivery  of  Order  Items  by  a  vehicle  agreed  as  appropriate  for  the  Order  Items which  may  include  bicycle,  e-bike,  car  or  other  motor  vehicle  to    delivery  locations  notified to  you.  Subject  to  your  compliance  with  the  terms  of  this  Agreement,  Ryde  grants  you  a non-exclusive  right  during  the  term  of  the  Agreement  to  access  and  use  the  App  for  the purpose  of  providing  and  arranging  the  provision  of  the  Services  (“Purpose”).    You  may not  transfer  or  sub-license  this  right,  except  you  may  allow  any  person  engaged  by  you pursuant  to  clause  6  to  access  and  use  the App  for  Purpose.    You  may  not  access  or  use the  App  and/or  its  underlying  technology  for  any  other  purpose.  You  acquire  no intellectual  property  or  other  rights  in  or  to  the  App,  except  for  the  limited  right  to  access and  use  the App  on  the  basis  described  above.

2.2. You  are  not  obliged  to  do  any  work  for  Ryde,  nor  is  Ryde  obliged  to  make  available  any work  to  you.  Throughout  the  term  of  this  Agreement  you  are  free  to  work  for  any  other party  including  competitors  or  customers  of  Ryde.

2.3. It  is  entirely  up  to  you  whether,  when  and  where  you  log  in  and/or  perform  deliveries.    The App  enables  you  to  log  in  and  offer  to  provide  or  arrange  the  provision  of  Services  at  any time  and  covering  any  locations  where  Ryde  has  a  need  for  Services.    When  you  log  into the  App  you  will  be  asked  to  confirm  your  Status  for  the  provision  of  the  Services.    Whilst always  respecting  your  status  as  self-employed  and  independent,  Ryde  wishes  to  offer you  the  choice  of  operating  as  a  self-employed  worker  courier,  in  which  Status  Ryde  will treat  you  as  benefitting  from  worker  rights  provided  for  in  clause  3.2,  or  as  a self-employed  contractor  courier.    You  may  book  shifts  in  which  you  wish  to  provide  or arrange  the  provision  of  Services  subject  to  confirmation  of  the  booking  by  Ryde  as  a self-employed  worker  courier.    Alternatively,  you  can  provide  or  arrange  the  provision  of Services  on  an  ad  hoc  basis  as  a  self-employed  contractor  courier.

2.4. If  you  elect  to  provide  or  arrange  the  provision  of  Services  as  a  self-employed  worker courier,  and  a  shift  booking  is  confirmed  for  a  particular  shift  in  the  App,  then,  in exchange  for  the  hourly  fee  provided  for  below,  you  will  ensure  the  provision  of  Services in  accordance  with  this  Agreement  for  the  duration  of  that  shift.    As  a  self-employed contractor  courier  while  logged  into  the  App,  you  can  decide  whether  to  accept  or  reject any  individual  order  offered  to  you  and  if  you  do  not  wish  to  receive  offers  of  work  at  any time,  you  can  use  the  [“offline”  status].

2.5. If  and  when  you  choose  to  provide  Services  you  should:

2.5.1. have  the  right  to  live  and  work  in  the  United  Kingdom  and  have  all  necessary visas,  licenses  and  permits  allowing  you  to  do  so;

2.5.2. Save  as  agreed,  provide  the  equipment  necessary  to  provide  the  Services including  your  own  phone,  bike  or  vehicle  (as  appropriate)  and  transportation equipment.    You  should  comply  with  all  applicable  legal  requirements  in  relation to  the  usage  of  your  bike  or  vehicle,  not  use  it  while  under  the  influence  of  drugs or  alcohol,  and  ensure  that  it  is  in  a  good  state  of  repair  and  roadworthy;

2.5.3. comply  with  all  other  legal  obligations  (including  the  Highway  Code)  which  apply to  you  or  the  provision  of  the  Services,  as  well  as  the  provisions  of  all  health  and safety,  food  safety  or  road  safety  manuals,  policies  or  procedures  applicable  to you;  and

2.5.4. do  so  within  a  reasonable  time  period,  using  any  route  you  determine  to  be  safe and  efficient;  and

2.5.5. be  professional  in  your  dealings  with  Ryde  staff,  other  riders  and  members  of  the public  while  providing  the  Services,  and  provide  the  Services  with  due  care,  skill and  ability.

3. FEES

3.1.If  you  elect  to  work  as  a  self-employed  worker  courier,  and  book  a  shift  which  is confirmed  by  Ryde,    then  we  will  pay  you  an  hourly  fee  for  each  hour  (or  part  of  an  hour) in  respect  of  which  Services  were  provided  or  arranged  by  you  in  accordance  with  clause 2.    As  and  when  you  elect  to  work  as  a  self-employed  contractor  courier,  we  will  pay  you a  one-off  fee  for  each  completed  delivery.    A  completed  order  for  these  purposes  is  the collection  of  Order  Items  from  a  pick-up  location  and  delivery  to  the  delivery  location notified  to  you.    In  either  case,  the  fees  offered  by  Ryde  and  payable  if  accepted  by  you, the  “Delivery  Fee”,  will  be  confirmed  in  advance  in  writing.

3.2. In  respect  of  Services  provided  in  the  Status  of  a  self-employed  worker  courier:

3.2.1. your  fees  will  be  at  least  the  National  Living  Wage  in  respect  of  the  shifts approved  by  Ryde.    In  the  event  that  you  log  into  the  App  before  the  beginning  ofyour  shift,  you  will  only  be  paid  for  scheduled  hours  for  that  shift  (unless  agreed with  Ryde  in  advance).  In  the  event  of  you  logging  in  late  to  the  App  your  pay  will be  reduced  accordingly  to  reflect  the  time  worked.    If  you  log  out  from  the  App late  due  to  completing  a  delivery  commenced  during  a  shift,  you  will  be  paid  for this  additional  working  time.  No  other  overtime  beyond  agreed  shifts  will  be approved.

3.2.2. If  you  satisfy  the  qualifying  conditions  laid  down  by  law,  you  will  be  entitled  to receive  statutory  sick  pay  (SSP)  at  the  prevailing  rate  in  respect  of  any  period  of sickness  or  injury  during  an  assignment,  but  you  will  not  be  entitled  to  any  other Delivery  Fees  from  Ryde  during  such  period.  "Qualifying  Days"  for  the  purposes of  Statutory  Sick  Pay  shall  be  agreed  between  you  and  Ryde  based  on  which days  are  or  would  have  been  working  days  for  the  particular  week  in  question.

3.2.3. You  will  be  enrolled  in  the  NEST  pension  scheme  (the  "Scheme")  as  long  as  you meet  statutory  enrolment  criteria.    Participation  is  subject  always  to  the  rules  of the  Scheme.    We  may  amend  or  replace  the  Scheme  at  any  time.  We  will  make contributions  to  the  Scheme  in  respect  of  you  at  the  minimum  required  statutory rate  provided  you  agree  to  make  the  relevant  minimum  matching  contributions. You  consent  to  us  deducting  your  pension  contributions  from  any  Delivery  Fees earned  in  your  Status  as  a  self-employed  worker  courier.    If  you  do  not  meet  the statutory  criteria  for  automatic  enrolment,  you  may  be  able  to  enrol  voluntarily.    If this  applies  to  you  or  you  would  like  to  discuss  voluntary  enrolment,  please contact  Rider  Support.    If  you  no  longer  wish  to  be  a  member  of  the  Scheme  you may  be  able  to  cease  active  membership  or  have  a  right  to  opt  out  in  certain circumstances,  although  Ryde  may  periodically  be  required  by  law  to  re-enrol you.

3.2.4. You  will  be  entitled  to  a  full-time  equivalent  of  28  working  days'  paid  holiday  in each  period  of  12  months  beginning  on  the  1  January  of  each  year  (the  "Holiday Year").    As  a  self-employed  worker  courier  with  no  obligation  to  work,  your holiday  entitlement  will  be  calculated  on  a  pro-rata  basis  based  on  your  time working  in  this  Status  and  communicated  to  you  by  Ryde.    This  is  inclusive  of your  statutory  entitlement  to  holiday.  You  may  carry  forward  any  unused  holiday entitlement  into  the  following  Holiday  Year  provided  that  any  unused  holiday  is taken  by  no  later  than  31  March  and  provided  that  this  is  agreed  in  advance  with your  manager.    You  will  only  be  allowed  to  carry  forward  holidays  where  allowed by  law.    If  on  termination  of  this  Agreement  you  have  any  unused  holiday entitlement,  we  will  make  payment  in  lieu  of  any  outstanding  basic  holiday entitlement.

3.2.5. you  are  entitled  to  a  break  of  20  minutes  where  your  shift  lasts  for  six  hours  or more,  which  will  be  unpaid;

3.2.6. You  opt  out  of  the  48-hour  working  week  pursuant  to  Regulation  5  of  the  Working Time  Regulations  1998.  This  will  apply  unless  and  until  you  give  three  months’ written  notice  to  cancel  this  opt-out.

3.3. You  will  be  paid  based  on  an  invoice.  Ryde  will  prepare  a  draft  invoice,  on  a  weekly  basis (or  on  termination  of  this  Agreement),  in  respect  of  Services  provided  under  either  Status by  you  or  your  substitute  in  the  previous  fortnight.  Ryde  will  pay  your  invoice  by  electronic transfer  to  your  nominated  bank  account.    Ryde  provides  this  invoicing  service  to  you  free of  charge  for  ease  of  administration  but,  if  you  would  prefer  to  create  and  submit  your own  invoices,  you  should  contact  [Rider  Support].

3.4. You  should  keep  any  tips  or  gratuities  paid  to  you  directly  in  respect  of  Services  provided by  you  under  this  Agreement.

3.5. As  a  self-employed  supplier  you  are  responsible  for  accounting  for  and  paying  any  tax and  national  insurance  due  in  respect  of  sums  payable  to  you  under  or  in  connection  with this  Agreement.  You  will  inform  Ryde  of  your  tax  reference  number  on  request.

4. INSURANCE

4.1. You  will  obtain  relevant  third-party  liability  insurance,  which  covers  you  for  the  provision  of the  Services,  which  you  shall  ensure  remains  in  force  in  respect  of  the  provision  of Services  pursuant  to  this  Agreement.  You  shall,  on  request,  supply  Ryde  with  evidence that  you  have  up-to-date  cover.    Any  substitute  appointed  by  you  need  not  have  their  own insurance  if  they  are  covered  under  your  insurance.

5. LIABILITY

5.1. You  agree  that  you  (and  not  any  substitute)  are  solely  responsible  for  the  provision  of  the Services  if  and  when  undertaken,  regardless  of  whether  actually  delivered  by  you,  and you  agree  to  promptly  reimburse  Ryde  for  any  costs  and/or  losses  suffered  or  incurred  by Ryde  or  its  affiliates  in  connection  with  any  breach  by  you  of  this  Agreement  (including any  breach  by  any  substitute  engaged  by  you).    Any  such  costs  or  losses  may  be  offset against  sums  payable  by  Ryde  to  you.

5.2. Our  maximum  liability  to  you  arising  under  or  in  connection  with  this  Agreement,  however arising,  whether  in  contract,  tort  (including  negligence)  or  otherwise,  is  limited,  in  respect of  each  calendar  year,  to  a  sum  equal  to  the  total  of  all  Delivery  Fees  paid  or  payable  by us  to  you  under  this  Agreement  in  respect  of  that  year.

5.3. Your  maximum  liability  to  us  arising  under  or  in  connection  with  this  Agreement,  however arising,  whether  in  contract,  tort  (including  negligence)  or  otherwise,  is  limited,  in  respect of  each  calendar  year,  to  a  sum  equal  to  the  total  of  all  Delivery  Fees  paid  or  payable  by us  to  you  under  this  Agreement  in  respect  of  that  year,  except  in  respect  of  claims brought  against  us  and/or  our  affiliates  by  third  parties.

6. RIGHT TO APPOINT A SUBSTITUTE

6.1. Ryde  recognises  your  freedom  to  engage  others  to  provide  the  Services.  You  are  free, without  Ryde’s  prior  approval,  to  arrange  for  another  supplier  to  provide  the  Services  (in whole  or  in  part)  on  your  behalf.  This  can  include  provision  of  the  Services  by  others  who are  employed  or  engaged  directly  by  you,  but  it  may  not  include  an  individual  who  has previously  had  their  Supplier  Agreement  terminated  by  Ryde  for  a  serious  or  material breach  of  contract  or  who  (while  acting  as  a  substitute,  whether  for  you  or  a  third  party) has  engaged  in  conduct  which  would  have  provided  grounds  for  such  termination  had they  been  a  direct  party  to  a  Supplier  Agreement.  Any  supplier  you  provide  as  a substitute  must  have  provided  valid  Right  to  Work  evidence  to  Ryde  in  advance  of  the service  provision.  Ryde  (and  Ryde  customers)  reserve  the  right  to  reject  any  substitute that  has  not  provided  valid  Right  to  Work  evidence.

6.2. It  is  your  responsibility  to  ensure  your  substitute(s)  have  the  requisite  skills  and  training, and  meet  the  terms  of  clause  2.5  above.  You  continue  to  bear  full  responsibility  for ensuring  that  all  obligations  under  this  Agreement  are  met.  All  acts  and  omissions  of  the substitute  will  be  treated  as  though  those  acts  and/or  omissions  were  your  own.  You  are wholly  responsible  for  the  remuneration  of  any  substitute  and  the  normal  invoicing arrangements  as  set  out  in  this  Agreement  between  you  and  Ryde  will  continue  to  apply.

7. DATA PROTECTION

7.1. You  must  not  (unless  required  to  do  so  by  law)  use  any  confidential  information  of  Ryde other  than  as  set  out  in  the  Agreement  and  you  must  only  process  personal  data  relating to  Ryde’s  customers  in  compliance  with  the  [insert  link  to  Ryde’s  data  terms,  ideally bespoke  for  riders].

7.2. Ryde  processes  your  personal  data  and  the  personal  data  of  your  substitute(s)  as described  in  the  Driver  Privacy  Policy  which  can  be  found  at  [as  above].    You  are responsible  for  ensuring  that  your  substitute(s)  understand  the  Driver  Privacy  Policy  and the  [Driver  Data  Terms]  before  riding  with  Ryde,  and  in  particular  that  they  know  that  their personal  data  processed  by  Ryde  will  be  shared  with  you.

8. OTHER TERMS

8.1. In  performing  your  obligations  under  the  Agreement,  you  will  comply  with  all  applicable anti-slavery  and  human  trafficking  laws  and  with  all  associated  policies  communicated  to you.

8.2. No  person  other  than  you  and  Ryde  may  enforce  any  term  of  this Agreement  (for  the avoidance  of  doubt,  this  includes  any  substitute  engaged  by  you  in  the  provision  of  the Services).

8.3. This  Agreement  contains  the  whole  agreement  between  you  and  Ryde.  You  confirm  that you  are  not  entering  into  the  Agreement  in  reliance  upon  any  oral  or  written representations  made  to  you  by  or  on  behalf  of  Ryde.

8.4. This  Agreement  is  personal  to  you  and  may  not  be  assigned  to  a  third  party  without Ryde’s  express  written  agreement  (for  the  avoidance  of  doubt,  this  includes  any substitute  engaged  by  you  in  the  provision  of  the  Services).

8.5. This  Agreement  is  governed  by  the  laws  of  England  and  Wales  and  the  Courts  of England  and  Wales  have  non-exclusive  jurisdiction  to  adjudicate  disputes  arising  under  it.


Last updated: 18th February, 2022