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Privacy Policy

GAMEPLAN TECHNOLOGY LIMITED (“RYDE”) SUMMARY PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you provide to Gameplan Technology Limited (trading as “Ryde”) when you use this website and our services. Ryde is committed to ensuring that your privacy is protected. Ryde may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as of the 10th Sep 2020.

1. Who are we

Gameplan Technology Limited (trading as “Ryde”) is a company registered in the UK.The data protection officer can be contacted at hello@ryde.team.

2. What data is collected

When you use the ‘Express Your Interest’, ‘Leave Us a Message”, “Become A Ryder”  or ‘Book with Us’ forms on the Ryde website (www.ryde.team) we collect your name, email, postcode, company and message content. This information is used to allow us to view and respond to your request or invite you to join our team.

When you create a Ryde account, request information, subscribe for a service, or otherwise actively send us data on our Site, we collect such data including, password, first and last name, email address, mobile phone number, company, postcode, bank account details and any other data included in a submitted account profile. We also collect data to allow the use of the Ryde service such as location tracking, checkin and checkout data and timesheet data.

In addition, Ryde may collect and analyse non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer operating system, type of mobile device and other similar information. We may automatically record and analyse actions taken on the Site including, but not limited to, date and times of use, clicks, page views, the amount of time you spend on each page, and search queries.

3. How do we collect your data?

You directly provide Ryde with most of the data we collect. We collect data and process data when you:

Use the contact forms on our website or send emails to our support email address;

Create an account on the Ryde web app;

Use the mobile app to use the Ryde services;

Use or view our website via your browser’s cookies.

4. How we use collected information

If you register your details with us, we may use the details you have given us, together with details of how you use our Site as follows:to provide our service to you;to respond to your queries and requests;to send you messages;to manage and improve our services;to understand statistical data about user browsing actions and patterns, which does not personally identify you.

5. How do we store your data?

Ryde securely stores your data using Amazon Web Services (AWS) following best practices.We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and any data stored on our Site.

6. What are your data protection rights?

Ryde would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Ryde provides copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Ryde correct any information you believe is inaccurate. You also have the right to request Ryde to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Ryde erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Ryde restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Rydes processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Ryde transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our DPO on the details above.

7. Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

8. Lawful basis for processing

Ryde lawfully processes your data on the basis of:

Consent: you have given clear consent to process your personal data for a specific purpose.

Contract: the processing is necessary for a contract you have with Ryde, or because Ryde has asked you to take specific steps before entering into a contract.

Legal obligation: the processing is necessary for Ryde to comply with the law (not including contractual obligations).

9. Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

10. Your acceptance of these terms

By using our Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.